Refund and Returns Policy

We endeavor to ensure that every purchase on our website is seamless. We also take great care in ensuring smooth delivery of our products to your doorstep. 

 Your purchase is eligible for free return or exchange if it meets the following conditions:

  • An incorrect product has been shipped to you, that is, the product does not match the item in the order confirmation email.
  • If the product you received has a genuine quality or manufacturing issue.

Your purchase is not eligible for return in case of the following:

  • We have a 3-day return policy. We reserve the right to refuse return of products that are shipped after the expiry of the 3-day grace period.
  • We will not accept return of products that are not in the same condition as you received them in.
  • We will not accept the return of products that have been worn, altered, washed, or damaged in any way.
  • All products should be returned with their tags intact, and in their original, undamaged packaging.
  • End of season sale items are considered final sale, and are not eligible for return or exchange.
  • We will not accept requests for return or exchange of Tu’tkaa  products purchased on other websites, or at other retail locations.

 How to return a purchase:

If you would like to return a product purchased, please write to us at within 3 days of delivery, with the following information:

  • Order Number
  • Delivery Address
  • Specify the reason for return. In case of a defective or incorrect product, please send us an image of the item.

We will look into the issue and respond to you within 48 working hours. Please ensure that the product you return is unused, unworn and the original tag is intact. Once the item dispatched from your end reaches our address, we will ship out the replacement product to you.


We will issue a refund, following a quality check, as applicable in your case, within 10-15 working days. Any refund will be made in the original method of payment. Please note that we do not refund shipping charges for original and returned products.

Tu’tkaa is not responsible for delays in shipping or delivery due to forces outside of our control. Tu’tkaa does not assume responsibility for a refund or compensation in the event of a package being lost, stolen or mishandled.

All our products are checked for quality control before they are shipped out to you. Should you receive any item that is not in the perfect condition, please contact us at

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